Systems and check lists are required in business. The more systems you have in place the more the company will one day work without you. What a thought!
Systems are great for payments form customers and suppliers. There is no point doing all the work and not getting paid or knowing who has paid.
You require a system to pay the staff or sub-contractors as well as a system for purchasing, rosters and updating records. There are many more systems needed as your business grows. The work now putting these systems into place will pay off later.
This week I've been caught out with not having a check list read at one of the cleaning properties. On expection I had to call the cleaner and advise of the missed cleaning. Than note this down for future reference should it be needed.
A simple check of the list would have the cleaner realise that something was missed.
Ensure you have a system that checks the system is being followed.
If customers are suddenly not happy - find out why and fix it. It is cheaper to keep a current customer than find a new one.
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