To get the most out of your day it is important to plan your day. I like to plan the night before as with a cleaning business I’m often out in the field in the morning, however if you prefer you can plan at the start of your day before you doing anything else.
If you start your day with distractions such as blogs, emails, newspapers on-line you could be setting up your day to have one distraction after the other. There will often be an email you want to respond to immediately, and of course you need to get to the emails, blogs, papers etc but with these written into your daily plan you will.
Create lists:
- A master list with all the jobs you need to get round to doing, these do not need to be worked on immediately but if on the list they will get actioned. Add to this list any new jobs or tasks you think of throughout the day. This is like a brain storming exercise, a tick list to work through over time. Some of these jobs you’ll do, some you may delegate.
I personally keep my master list on a white board in the office it is great to see the tasks get crossed out.
- A must do list with all the tasks and jobs you must get round to doing today.
- A should do list with all the tasks that are not crucial to do but should be done throughout the day at sometime.
You will most likely have a diary or calendar you work from, which tracks your appointments. Between these appointments place in time to action your must do list with the jobs in priority, also block out time for emails, blogs etc and don’t forget to block out your meal times. Your health is important take the break to recharge, rethink and refresh.
“He who fails to plan, plans to fail” Proverb
Sunday, March 27, 2011
Friday, March 11, 2011
The First 30 Seconds.
It only takes 30 seconds to form an opinion on someone or something. Although you may say nothing, your sub-conscious will be working for you and sending you a message. This is only human, your customer is thinking the same way.
You need to impress in 30 seconds to get the business. This is the 30 second interview and will set up how you deal with this customer throughout your business relationship.
Say Hello, Good Morning, - do not ignore and don’t chat on a personal call thinking the customer will wait. They don’t always wait and may not return.
Be neat and tidy, dress according to your business and if you have a uniform wear it proudly it represents your business and YOU.
Answer phone calls promptly and politely. Speak clearly into the phone. If you can’t give the caller 100% than leave the call go to message bank and call back. If you need to place on hold ask first.
If you have a junior, trainee or partner with you introduce them immediately. If your business is in services and you are visiting the customers home, ask them if they mind if the person with you joins you as you walk through the home.
If you have a business card, have it ready to give the person on introduction.
The best way to make an impression is to practice. You need to answer a few questions in your first 30 seconds. 1) Who are you?, 2) What do you do?, 3) Why do I need to know you? 4) What will make me remember you?
In my industry I’ve often spoken to the person on the phone and set up an appointment. On the phone I’d have answered with the business name, followed by my name. I’d have listened to the request and booked an appointment.
At the appointment I’d introduce myself.
Hi I’m Angie Emde from cleaning Services (While handing my business card).
Shall we take a look through your home so I can give you a tailored cleaning quote.
I should point out that all our staff are fully trained, insured and security screened. (point to folder). As you can see we wear uniform. We also bring all our own equipment and chemicals with clean clothes and mops in each job, however if you have a preferred chemical just let me know…..
At the end of your meeting make a point of letting the customer know when you’ll follow up.
You need to impress in 30 seconds to get the business. This is the 30 second interview and will set up how you deal with this customer throughout your business relationship.
Say Hello, Good Morning, - do not ignore and don’t chat on a personal call thinking the customer will wait. They don’t always wait and may not return.
Be neat and tidy, dress according to your business and if you have a uniform wear it proudly it represents your business and YOU.
Answer phone calls promptly and politely. Speak clearly into the phone. If you can’t give the caller 100% than leave the call go to message bank and call back. If you need to place on hold ask first.
If you have a junior, trainee or partner with you introduce them immediately. If your business is in services and you are visiting the customers home, ask them if they mind if the person with you joins you as you walk through the home.
If you have a business card, have it ready to give the person on introduction.
The best way to make an impression is to practice. You need to answer a few questions in your first 30 seconds. 1) Who are you?, 2) What do you do?, 3) Why do I need to know you? 4) What will make me remember you?
In my industry I’ve often spoken to the person on the phone and set up an appointment. On the phone I’d have answered with the business name, followed by my name. I’d have listened to the request and booked an appointment.
At the appointment I’d introduce myself.
Hi I’m Angie Emde from cleaning Services (While handing my business card).
Shall we take a look through your home so I can give you a tailored cleaning quote.
I should point out that all our staff are fully trained, insured and security screened. (point to folder). As you can see we wear uniform. We also bring all our own equipment and chemicals with clean clothes and mops in each job, however if you have a preferred chemical just let me know…..
At the end of your meeting make a point of letting the customer know when you’ll follow up.
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